Fringe Professional Development and the NALP Foundation are launching an important and timely study in fall 2018 on the characteristics and impact of incivility in law firms. The research aims to give law firms the tools to identify and mitigate this critical workplace communications issue, which is documented to have a damaging impact on relationships and reputations if left unaddressed.
Fringe PD Managing Director Rachael Bosch recalls the first time she heard the term “screamer” used to describe an attorney in her office, signaling a much larger problem.
Communication is strongly connected to productivity, engagement, and attorney well-being. Difficult working relationships are one of the biggest contributors to on-the-job stress, which costs companies $300 billion annually. When the ABA’s National Task Force on Lawyer Well-Being recommended in 2017 that the legal industry should actively work to “foster collegiality and respectful engagement,” a clear need emerged for a tool to begin the daunting task of defining, measuring, and addressing incivility at work.
In September 2018, Fringe PD and NALP sent out the first round of surveys for this research. Responses are completely anonymous and create data only in the aggregate, as a benchmark for the industry overall. No attorney responses are linked to specific firms.
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Are you an administrator or attorney at a law firm? If so, we would love to hear your thoughts on incivility in the workplace.
To help improve the civility of communications at your workplace, contact us directly for tailored programming.